It’s possible you signed up for auto-ship when placing your initial order, which offers a 20% discount on recurring deliveries.

<p><span style="font-size: 14px;">It&#x2019;s possible you signed up for auto-ship when placing your initial order, which offers a 20% discount on recurring deliveries. If you didn&#x2019;t intend to sign up, you can manage your subscription anytime.&#xA0;</span></p><p><span style="font-size: 14px;">First, <a href="https://theearthlingco.com/account">login to your store account</a>, then select &quot;Click here to manage your subscriptions&quot;. From there, select &quot;View Details&quot; on the subscription you&apos;d like to edit. Once in the subscription, you&apos;ll be able to make changes or cancel future orders.</span></p><p><span style="font-size: 14px;">If you have any issues logging into your store account, we recommend resetting the password which can be done <a href="https://theearthlingco.com/account/login?error=login_required&amp;return_url=%2Faccount#">here</a>. </span></p>

I didn't sign up for auto-ship

To cancel your subscription, simply contact our customer support team.

<div data-block="true" data-editor="7j13f" data-offset-key="3i1kr-0-0" id="isPasted"><p id="isPasted"><span style="font-size: 14px;">First, <a href="https://theearthlingco.com/account">login to your store account</a>, then select &quot;Click here to manage your subscriptions&quot;. From there, select &quot;View Details&quot; on the subscription you&apos;d like to edit.</span></p><p><span style="font-size: 14px;">Once clicked into your subscription, scroll to the bottom of the page and select&#xA0;</span><span data-offset-key="7nren-0-0"><span data-text="true" style="font-size: 14px;">&quot;Cancel Subscription.&quot; Proceed through prompts until you confirm your subscription&apos;s cancellation.&#xA0;&#xA0;</span></span></p><p><span style="font-size: 14px;">If you have any issues logging into your store account, we recommend resetting the password which can be done <a href="https://theearthlingco.com/account/login?error=login_required&amp;return_url=%2Faccount#">here</a>.</span></p></div><div data-block="true" data-editor="7j13f" data-offset-key="7nren-0-0"><br></div>

Cancel my subscription

If you're having trouble logging into your subscription account, simply visit our Subscription Management Page.

<p id="isPasted"><span style="font-size: 14px;">To access your subscription, <a href="https://theearthlingco.com/account">login to your store account</a>, then select &quot;Click here to manage your subscriptions&quot;. From there, you can access any past or present subscriptions.&#xA0;</span></p><p><span style="font-size: 14px;">For issues logging in, as a first step we recommend resetting the password to your store account which can be done <a href="https://theearthlingco.com/account/login?error=login_required&amp;return_url=%2Faccount#">here</a>. Additionally you can try using a different browser, or device.&#xA0;</span></p><p><span style="font-size: 14px;">If you are still having trouble logging in, please get in touch with Customer Support at <a href="mailto:hello@theearthlingco.com">hello@theearthlingco.com</a>. </span></p><p><br></p>

I can’t login to my subscription account

If you're encountering errors while trying to change your subscription, please double-check to see if the changes went through despite

<p>If you&apos;re encountering errors while trying to change your subscription, please double-check to see if the changes went through despite the error message. If the issue persists, contact hello@theearthlingco.com with details and screenshots. We&#x2019;ll assist you in making the necessary changes while working to resolve the issue.</p>

I try to change my subscription but I keep getting an error message

Limited-edition scents are not available for subscription because they are only produced in small batches.

Limited-edition scents are not available for subscription because they are only produced in small batches. These exclusive products are designed to be enjoyed while supplies last, making it challenging to guarantee their availability for future deliveries. We recommend purchasing them separately while they&apos;re in stock to ensure you don&#x2019;t miss out!

Why can’t I add limited-edition scents

For issues logging in, as a first step we recommend resetting the password to your store account which can be done here. Additionally you can try using a different browser, or device.

<p><style type="text/css" id="isPasted"></style></p><div data-block="true" data-editor="2fjnq" data-offset-key="174tg-0-0" id="isPasted"><div data-offset-key="174tg-0-0"><span style="font-size: 14px;">To access your subscription, <a href="https://theearthlingco.com/account" id="isPasted">login to your store account</a>, then select &quot;Click here to manage your subscriptions&quot;. From there, you can access any past or present subscriptions by selecting &quot;View Details.&quot;&#xA0;</span></div></div><div data-block="true" data-editor="2fjnq" data-offset-key="8d8t5-0-0"><div data-offset-key="8d8t5-0-0"><span data-offset-key="8d8t5-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="2fjnq" data-offset-key="53u4r-0-0"><div data-offset-key="53u4r-0-0"><span style="font-size: 14px;">To edit your order, select &quot;edit&quot; next to any product. To add items, choose &quot;see more products&quot; under the featured products and pick your desired product, variant, and frequency.&#xA0;<br><br>Note: seasonal scents and products are unavailable for subscription due to limited quantities.</span></div><p style="line-height: 1;"><span style="font-size: 14px;"><br></span></p><p><span style="font-size: 14px;">For issues logging in, as a first step we recommend resetting the password to your store account which can be done <a href="https://theearthlingco.com/account/login?error=login_required&amp;return_url=%2Faccount#" id="isPasted">here</a>. Additionally you can try using a different browser, or device. </span></p></div>

Can I change products within my subscription?

Subscriptions provide automatic deliveries with a 20% discount. To start, choose "Subscribe & Save (20%)" on the product page and set your delivery frequency. You can skip or cancel anytime. Orders are charged when shipped. To access your subscriptio

<p><style type="text/css" id="isPasted"></style></p><div data-message-author-role="assistant" data-message-id="15be47f9-5f93-41c5-91d4-40b29bdacd14" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><p><span style="font-size: 14px;">Subscriptions provide automatic deliveries with a 20% discount. To start, choose &quot;Subscribe &amp; Save (20%)&quot; on the product page and set your delivery frequency. You can skip or cancel anytime. Orders are charged when shipped.&#xA0;</span></p><p><span style="font-size: 14px;">To access your subscription, <a href="https://theearthlingco.com/account" id="isPasted">login to your store account</a>, then select &quot;Click here to manage your subscriptions&quot;.&#xA0;</span></p></div>

How does the subscription work?

Didn't find your answer? Send us a message and we'd be happy to help.

Ingredient Database

The Earthling Co.

Frequently asked questions about subscription management

Subscription

Is your product suitable for gray/white/silver hair?

Is your product safe for color-treated hair?

Is your product good for curly hair?

Are your shampoo and conditioner bars suitable for men’s hair?

Is your product good for thick or coarse hair?

Is your product suitable for type 3 and 4 hair?

Does your product help with dandruff?

Does your product help with psoriasis?

Does your product help with an itchy scalp?

Will your product strip color-treated hair?

Why is alcohol in your product?

Why does your product lather so well?

Why are your products priced higher?

Is your product helpful for scalp and hair post-chemotherapy?

Does your product promote hair growth on bald spots?

Are your products biodegradable and safe for use in water?

Do your shampoo and conditioner bars help with chlorine and saltwater-exposed hair?

Are your shampoo bars safe for pets?

How long do the shampoo and conditioner bars last?

Does your product help with hair loss?

Why do your shampoo bars contain iron oxides, titanium dioxide, and silica?

How should I store the shampoo and conditioner bars?

Are your Shampoo & Conditioner Bars good for dreadlocks?

Does your product add volume to hair?

What scents do your shampoo and conditioner bars come in?

What ingredients are used to color the shampoo and conditioner bars?

What is the pH level of the shampoo & conditioner bars?

Does the product help with thin hair?

When will I start seeing less hair fall?

How many plastic bottles does each bar divert from landfills?

Shampoo & Conditioner Bars

What ingredients are in your products?

Are your products free from soy, corn, tree nuts, and other allergens?

Are your products safe for pregnancy and breastfeeding?

Are your products all-natural?

What dyes are used in your bars?

What fragrances do you use?

Do you have samples?

How long before you see results?

How do your products compare with Kitsch, Lush, Humby, etc.?

What is the shelf life of your products?

Are your product’s vegan?

Do you do animal testing?

How can I learn more about your product ingredients?

Are your products safe for babies and kids?

General Product Questions

How long do the body wash bars last?

How long does the deodorant last?

How do I store the soap Bar?

How do I use and store my Deodorant?

How do I dispose of my product/packaging?

Do you have a physical store?

Product

Why isn’t my discount code working?

I’m not able to check out

Why won’t your site accept my payment?

What payment methods do you accept?

My order was incorrect

Can you place an order on my behalf?

Why hasn’t my order shipped yet?

Can I cancel my order?

What is Cash Back?

How is the Cash Back redeemed?

Where is my code for Cash Back?

Why isn't my Visa Gift Card working?

Cash Back

Order

Where is my order?

Why is shipping so expensive?

Do you offer express shipping?

Who is your shipping carrier?

Do you ship internationally?

How much does shipping cost within the U.S.?

Where are your warehouses located?

Where can I find my tracking information?

Where do you ship to?

What are your shipping times?

Shipping

I can’t login to my account

Please reset my password

I need to update my billing

I need to update my address

Please remove me from your online marketing

Please delete my credit card information

Please delete my account

General Account

I’m getting an error on your website

Website issues

Wholesale inquiry and FAQs

How can I contact Customer Support?

Contact Us

What does sustainable mean to us?

Where are we based?

About Us