.png){kind=small}
Subscription
Frequently asked questions about subscription management
I didn't sign up for auto-ship
It’s possible you signed up for auto-ship when placing your initial order, which offers a 20% discount on recurring deliveries.
Cancel my subscription
To cancel your subscription, simply contact our customer support team.
I can’t login to my subscription account
If you're having trouble logging into your subscription account, simply visit our Subscription Management Page.
I try to change my subscription but I keep getting an error message
If you're encountering errors while trying to change your subscription, please double-check to see if the changes went through despite
Why can’t I add limited-edition scents
Limited-edition scents are not available for subscription because they are only produced in small batches.
Can I change products within my subscription?
For issues logging in, as a first step we recommend resetting the password to your store account which can be done here. Additionally you can try using a different browser, or device.
How does the subscription work?
Subscriptions provide automatic deliveries with a 20% discount. To start, choose "Subscribe & Save (20%)" on the product page and set your delivery frequency. You can skip or cancel anytime. Orders are charged when shipped. To access your subscriptio