If your order is in transit, it’s on its way!

<p id="isPasted">If your order is in transit, it&apos;s on its way! You can track it using the information in your shipping confirmation email. Delivery times may vary depending on your location, so please allow some time for your order to arrive.</p><p>If you notice a shipping provider delay through the tracking, we recommend keeping an eye on the progress for a few days. Delays happen, but your package should arrive soon. If the delay persists or you have concerns, it&apos;s best to contact the shipping provider directly to arrange delivery. While we&apos;re happy to assist, the shipping provider is better equipped to help with delivery issues.</p>

Where is my order?

We understand that shipping costs can be a concern.

<p>We understand that shipping costs can be a concern. We do our best to keep shipping rates reasonable while ensuring your products arrive safely and promptly. For larger orders, we recommend checking for free shipping promotions or discounts that may apply.</p>

Why is shipping so expensive?

We currently offer standard shipping, which typically arrives within 3-7 business days.

We currently offer standard shipping, which typically arrives within 3-7 business days. Unfortunately, we do not offer express or expedited shipping options at this time.

Do you offer express shipping?

We primarily use USPS and DHL for our shipments.

We primarily use USPS and DHL for our shipments. The carrier used may vary depending on your location and the specifics of your order.

Who is your shipping carrier?

Yes, we ship internationally! We offer free shipping on orders over $75 to the UK, Canada, Germany, Italy, and Spain.

Yes, we ship internationally! We offer free shipping on orders over $75 to the UK, Canada, Germany, Italy, and Spain. For other countries, such as Australia, France, and South Korea, free shipping is available on orders over $100.

Do you ship internationally?

Our shipping costs vary by location, although we offer FREE SHIPPING for any U.S. order over $55. Please note that eligibility for free shipping is based on your order total after any discounts are applied and before taxes.As a company, we are commit

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Our shipping costs vary by location, although we offer FREE SHIPPING for any U.S. order over $55. Please note that eligibility for free shipping is based on your order total after any discounts are applied and before taxes.<br><br>As a company, we are committed to sustainability and minimizing our impact on the planet, so we also offset the carbon footprint of every shipment!&quot;</span></p>

How much does shipping cost within the U.S.?

Our warehouses are located in Shepherdsville, Kentucky, and Springville, Utah.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Our warehouses are located in Shepherdsville, Kentucky, and Springville, Utah.</span></p>

Where are your warehouses located?

We send an order confirmation email when your order is placed and a separate tracking email once your package ships. These emails can sometimes end up in your spam folder, so please check there if you haven't received them.You can also check your ord

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We send an order confirmation email when your order is placed and a separate tracking email once your package ships. These emails can sometimes end up in your spam folder, so please check there if you haven&apos;t received them.<br><br>You can also check your order status by sending us a message.</span></p>

Where can I find my tracking information?

We ship worldwide! All orders are shipped from our warehouses in Shepherdsville, Kentucky, and Springville, Utah.International shipping costs cover the shipping fee, and most orders will be delivered to your door. However, some countries may require

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We ship worldwide! All orders are shipped from our warehouses in Shepherdsville, Kentucky, and Springville, Utah.<br><br>International shipping costs cover the shipping fee, and most orders will be delivered to your door. However, some countries may require you to pick up your package from a local post office.<br><br>All international orders are shipped with DHL and include tracking. Delivery typically takes 6-21 business days.<br><br>Please note that customs and duties are not included in our rates and are the customer&#x2019;s responsibility.</span></p>

Where do you ship to?

We ship all orders from our warehouses in Shepherdsville, Kentucky, and Springville, Utah and our shipping times vary by location. The times reflected in the table below are shipping times (after processing time of 1-3 business days)USA 3-7 business

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We ship all orders from our warehouses in Shepherdsville, Kentucky, and Springville, Utah and our shipping times vary by location.&#xA0;<br><br>The times reflected in the table below are shipping times (after processing time of 1-3 business days)<br><br>USA 3-7 business days<br>Canada 7+ business days<br>UK 7+ business days<br>Rest of Europe 7+ business days<br>Australia 7+ business days<br>Rest of World 7+ business days<br></span></p>

What are your shipping times?

Didn't find your answer? Send us a message and we'd be happy to help.

Ingredient Database

The Earthling Co.

Frequently asked questions about shipping

Shipping

Is your product suitable for gray/white/silver hair?

Is your product safe for color-treated hair?

Is your product good for curly hair?

Are your shampoo and conditioner bars suitable for men’s hair?

Is your product good for thick or coarse hair?

Is your product suitable for type 3 and 4 hair?

Does your product help with dandruff?

Does your product help with psoriasis?

Does your product help with an itchy scalp?

Will your product strip color-treated hair?

Why is alcohol in your product?

Why does your product lather so well?

Why are your products priced higher?

Is your product helpful for scalp and hair post-chemotherapy?

Does your product promote hair growth on bald spots?

Are your products biodegradable and safe for use in water?

Do your shampoo and conditioner bars help with chlorine and saltwater-exposed hair?

Are your shampoo bars safe for pets?

How long do the shampoo and conditioner bars last?

Does your product help with hair loss?

Why do your shampoo bars contain iron oxides, titanium dioxide, and silica?

How should I store the shampoo and conditioner bars?

Are your Shampoo & Conditioner Bars good for dreadlocks?

Does your product add volume to hair?

What scents do your shampoo and conditioner bars come in?

What ingredients are used to color the shampoo and conditioner bars?

What is the pH level of the shampoo & conditioner bars?

Does the product help with thin hair?

When will I start seeing less hair fall?

How many plastic bottles does each bar divert from landfills?

Shampoo & Conditioner Bars

What ingredients are in your products?

Are your products free from soy, corn, tree nuts, and other allergens?

Are your products safe for pregnancy and breastfeeding?

Are your products all-natural?

What dyes are used in your bars?

What fragrances do you use?

Do you have samples?

How long before you see results?

How do your products compare with Kitsch, Lush, Humby, etc.?

What is the shelf life of your products?

Are your product’s vegan?

Do you do animal testing?

How can I learn more about your product ingredients?

Are your products safe for babies and kids?

General Product Questions

How long do the body wash bars last?

How long does the deodorant last?

How do I store the soap Bar?

How do I use and store my Deodorant?

How do I dispose of my product/packaging?

Do you have a physical store?

Product

Why isn’t my discount code working?

I’m not able to check out

Why won’t your site accept my payment?

What payment methods do you accept?

My order was incorrect

Can you place an order on my behalf?

Why hasn’t my order shipped yet?

Can I cancel my order?

What is Cash Back?

How is the Cash Back redeemed?

Where is my code for Cash Back?

Why isn't my Visa Gift Card working?

Cash Back

Order

I didn't sign up for auto-ship

Cancel my subscription

I can’t login to my subscription account

I try to change my subscription but I keep getting an error message

Why can’t I add limited-edition scents

Can I change products within my subscription?

How does the subscription work?

Subscription

I can’t login to my account

Please reset my password

I need to update my billing

I need to update my address

Please remove me from your online marketing

Please delete my credit card information

Please delete my account

General Account

I’m getting an error on your website

Website issues

Wholesale inquiry and FAQs

How can I contact Customer Support?

Contact Us

What does sustainable mean to us?

Where are we based?

About Us