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Frequently asked questions about your order

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Why isn’t my discount code working?

If your discount code isn’t working, first double-check that it's entered correctly, hasn’t expired, and meets any specific requirements like

I’m not able to check out

If you’re having trouble checking out, here are a few steps you can try: Clear Your Cache and Cookies: Sometimes

Why won’t your site accept my payment?

If your payment isn't going through, here are some steps to try: Check Your Payment Details: Ensure all card information

What payment methods do you accept?

We accept a range of payment options for your convenience.

My order was incorrect

We’re sorry to hear there was an issue with your order!

Can you place an order on my behalf?

If we already have a valid credit card on file for you, we can place an order on your behalf.

Why hasn’t my order shipped yet?

If your order hasn’t shipped yet, it’s likely still being processed.

Can I cancel my order?

If you need to cancel your order, please note that orders typically process within 24 hours.