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General Account

Frequently asked questions about your account

I can’t login to my account

If you're having trouble logging into your account, try resetting your password through the login page.

Please reset my password

If you need to reset your password, you can request a password reset link by visiting our login page and

I need to update my billing

To update your billing information for one-time orders, simply add the updated payment info during checkout.

I need to update my address

To update your address for future orders, you can log in to your account and go to "Edit Address," or

Please remove me from your online marketing

To unsubscribe from our marketing emails, simply click the "Unsubscribe" link at the bottom of any of our emails.

Please delete my credit card information

For security reasons, please email us at hello@theearthlingco.

Please delete my account

For account deletion requests, please email us at [email protected], and we’ll take care of it.